Orders & Shipping
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Can I update or cancel my order?
We’re happy to try and accommodate updates to your order as long as it hasn’t shipped yet. Once an order has left our studio, we’re unable to make any modifications. To request a change, please reach out to our Customer Bliss team using the chat bubble below and include your order # and your des... -
Yes, we do ship internationally! Shipping options and rates will be shown at checkout based on your destination shipping address. Please note that any duties, taxes, or import fees are the responsibility of the customer. Since these fees vary by country, you may be contacted by your local custom...
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Tracking details will be emailed to you as soon as your order ships from our studio, making it easy for you to monitor your shipment. You can also track your order anytime using our chat widget located in the bottom right corner of the screen. Click the chat bubble Select “ORDER STATUS" Enter y...
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What if I received a defective item?
If your order arrives damaged, we truly apologize for the inconvenience. This is not the level of craftsmanship we intend to send out into the world, and we want to make it right. We've made it quick and easy to request a replacement through our self-service return portal HERE. Simply enter your... -
My item has become defective — what should I do?
We’re so sorry to hear your item isn’t holding up — that’s not the craftsmanship we aim to put out into the world. While we do not offer repair services, we’re happy to make it right. We accept returns for defective items within 30 days of delivery. We’ll gladly provide a replacement item once t... -
My order says delivered, but I never received it — what now?
If your order is marked as delivered by the shipping carrier but hasn’t arrived at your address, our Customer Bliss team is here to help. Before reaching out, please take a moment to check all possible delivery locations — including your mailbox, mailroom, delivery lockers, and with nearby neigh... -
What if I received an incorrect item?
If you received the wrong item with your order, we sincerely apologize for the mistake and want to make it right. To request a replacement, simply use our self-service return portal HERE. Enter your order number and email address to get started. Once you're in, select "Start an Exchange" to ret... -
We typically process and ship orders within 48 business hours of the order being placed (Monday through Friday). If expedited was selected at checkout, your order will ship the same day if placed before 1 PM. If placed after 1 PM your order will ship out the following business day. Once your ord...