Orders & Shipping
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Can I update or cancel my order?
We’re happy to try and accommodate updates to your order as long as it hasn’t shipped yet. Once an order has left our studio, we’re unable to make any modifications. To request a change, please reach out to our Customer Bliss team at support@onegoldenthread.com and include your order # and your ... -
Yes, we do ship internationally! Shipping options and rates will be shown at checkout based on your destination shipping address. Please note that any duties, taxes, or import fees are the responsibility of the customer. Since these fees vary by country, you may be contacted by your local custom...
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Tracking details will be emailed to you as soon as your order ships from our studio, making it easy for you to monitor your shipment. You can also track your order anytime using our chat widget located in the bottom right corner of the screen. Click the chat bubble Select “ORDER STATUS" Enter y...
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My order says delivered, but I never received it — what now?
If your order is marked as delivered by the shipping carrier but hasn’t arrived at your address, our Customer Bliss team is here to help. Before reaching out, please take a moment to check all possible delivery locations — including your mailbox, mailroom, delivery lockers, and with nearby neigh... -
What if I received a damaged item?
If your order arrives damaged, we truly apologize for the inconvenience. This is not the level of craftsmanship we intend to send out into the world, and we want to make it right. Please email our Customer Bliss team at support@onegoldenthread.com with your order number and a photo clearly showi... -
What if I received an incorrect item?
If you receive an incorrect item with your order, we sincerely apologize for the mix-up. Please email our Customer Bliss team at support@onegoldenthread.com with your order number and a photo of the item received. We’ll make it right by promptly sending the correct item to you with expedited shi... -
We typically process and ship orders within 48 business hours of the order being placed (Monday through Friday). Once your order has been shipped, you’ll receive an email with tracking information, including an estimated delivery date. If you need to expedite your order after checkout, feel fre...