We’re happy to try and accommodate updates to your order as long as it hasn’t shipped yet. Once an order has left our studio, we’re unable to make any modifications.
To request a change, please reach out to our Customer Bliss team at support@onegoldenthread.com and include your order # and your desired updates.
Kindly note that discounts and promotions cannot be applied retroactively once payment has been processed.
If you have any questions or need further assistance, don’t hesitate to contact us — we’re always happy to help!
Apr 15, 2025