If you receive an incorrect item with your order, we sincerely apologize for the mix-up. Please email our Customer Bliss team at support@onegoldenthread.com with your order number and a photo of the item received.
We’ll make it right by promptly sending the correct item to you with expedited shipping at no extra cost. In some cases, we may also ask you to return the incorrect item using a prepaid return label that we’ll provide.
Thank you for your understanding — we’re here to ensure everything is made right!
Apr 15, 2025