If your order is marked as delivered by the shipping carrier but hasn’t arrived at your address, our Customer Bliss team is here to help.
Before reaching out, please take a moment to check all possible delivery locations — including your mailbox, mailroom, delivery lockers, and with nearby neighbors — just in case the package was placed somewhere unexpected.
If it’s still missing, email us at support@onegoldenthread.com, and we’ll gladly look into next steps to resolve this for you.
Apr 15, 2025