We aim to process returns and exchanges within 48 hours of it being delivered to our studio. Kindly note that our warehouse is closed on weekends. You’ll receive email updates at each step of the process, including confirmation once your return is received and when it has been processed.
For any additional assistance, feel free to reach out to our Customer Bliss team at support@onegoldenthread.com — we’re here to help!
Apr 15, 2025